Amazon.co.uk: Help

Amazon.co.uk is committed to being Earth's most customer-centric company. With this in mind, we've made it easier than ever for you to get answers to your questions.

If you can't find your answer in our Help pages, you may choose to e-mail or phone us from the 'Contact Us' box located in the right-hand column of the relevant Help page. We're here to help you!

Do you need help making a return?

You may return new, unopened items sold and fulfilled by Amazon.co.uk within 30 days of delivery for a full refund. Items should be returned in their original packaging. We will also pay the return shipping costs if the return is a result of our error. Always use our Online Returns Centre if you want to return an item. We will guide you through the process and even supply you with a return label which you can print out.

Visit the Returns Help page to contact Amazon.co.uk Customer Service about making a return.

Take Action Now -- Your Account

Need to find out where your order is? Want to print an invoice or make a change to an order? Need to update your account settings?

The Your Account page offers tools that let you take control of your orders, account settings and experience on the Amazon.co.uk website.

LOVEFiLM to Acquire Amazon's UK and German DVD Rental Business; Amazon to become largest shareholder of LOVEFiLM

Amazon and LoveFilm International have announced that LoveFilm will acquire Amazon Europe's DVD rental business, subject to regulatory approval.

For more details and Frequently Asked Questions about the transaction click here.

Selling at Amazon.co.uk Is Easy

We offer several ways to sell your items to our millions of customers, each with its own advantages.

Amazon.co.uk Marketplace is the best place to sell new, used, refurbished and collectible items--you list your item right alongside the same item carried by Amazon.co.uk.
Amazon.co.uk collects no fees unless you sell. Volume sellers, learn about our Pro Merchant Service and the tools and features you need to manage your business easily.

If you have your own book, music, video, or DVD title to sell, you may also want to consider our Advantage Programme.

Associates Programme

If you have your own Website and want to make money without selling products directly, our Associates Programme might be your choice.